Where accessibility strategy meets practical solutions.
When systems fail people, accessibility is usually where it shows first.
Confusing digital tools. Abandoned customer transactions. Workflows that require constant workarounds. Capable employees struggling with systems that should help them succeed.
These aren’t always isolated accessibility problems. They’re often signs that something deeper isn’t working.
At Real Life Access, I use accessibility and real-world user experience to uncover those problems, identify their underlying causes, and help organizations make practical improvements.
Find the problem. Fix the problem. Keep it from happening again.
I don’t just tell you what’s wrong. Depending on what your organization needs, I can make corrections directly, work alongside your team to implement solutions, verify that fixes work, and help strengthen the processes that prevent problems from recurring.
You have a business to run. I help make it easier.
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What I Help Organizations Solve
Tools People Don’t Use
When employees avoid internal tools or customers abandon digital transactions, the problem isn’t always a lack of training or motivation. The technology may be confusing, inaccessible, or poorly matched to how people actually work.
I help organizations identify the friction that prevents people from completing tasks and make improvements that support adoption, customer satisfaction, and productivity.
Workflows That Break Down Under Pressure
Some processes look perfectly reasonable on paper until real people try to use them. Unnecessary steps, unclear instructions, inaccessible technology, and constant workarounds slow people down and create avoidable frustration.
I examine how policies, workflows, and digital systems interact, then help teams address the problems that interfere with efficient, reliable operations.
Hiring and Workplace Systems That Screen People Out
Organizations can lose capable talent when hiring, onboarding, training, and workplace systems are built on assumptions about how people learn, communicate, and get work done.
I help leaders identify those barriers and develop practical improvements that support stronger hiring, retention, employee performance, and participation.
The Real Life Access Way
Identifying a problem is only the beginning. A useful strategy should lead to meaningful action, and improvements should hold up when real people use them.
Find the Problem
I evaluate digital experiences, organizational processes, and user journeys to identify barriers, understand their impact, and uncover the underlying causes. That means looking beyond isolated symptoms to understand why problems keep occurring.
Fix the Problem
Findings become priorities, practical recommendations, and real improvements. Depending on the project, I can make corrections directly, collaborate with your developers or other team members, provide implementation guidance, and verify that the solutions work as intended.
Keep It From Happening Again
Fixing an individual issue doesn’t necessarily fix the conditions that created it. I help organizations strengthen training, policies, design decisions, and internal processes so the same problems are less likely to return.
The goal isn’t another report sitting on someone’s desk. It’s a better experience for the people who depend on your organization, supported by improvements your team can maintain.
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Healthcare: When Accessibility Becomes Patient Access
A patient shouldn’t need someone else’s help to schedule an appointment, complete an intake form, or access important healthcare information.
Yet healthcare organizations increasingly depend on websites, patient portals, scheduling platforms, and third-party applications that don’t always work for the people who need them.
Real Life Access helps healthcare providers identify barriers that interfere with patient access, create unnecessary work for staff, and increase exposure to accessibility complaints and potential legal risk.
My approach examines the actual patient journey, not just whether a website passes an automated accessibility scan. I help providers understand where patients encounter barriers, prioritize the improvements that matter, and work toward solutions that support independent access to care.
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Why This Work Is Different
I am blind, and I have spent my life navigating systems that weren’t designed for me. That experience shaped how I approach accessibility, user experience, and organizational problem-solving.
It taught me to recognize failure points that are easy to overlook when a system appears functional on the surface. But personal experience is only part of what I bring to the work.
My professional background combines accessibility strategy, user experience design, hands-on testing, technical problem-solving, and training. I understand both the challenges people encounter and the practical realities organizations face when trying to address them.
Accessibility isn’t a side issue. It’s often one of the clearest signals that a system is built on assumptions that don’t hold up in the real world.
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Selected Experience
- Accessibility strategy advisor for public and private sector organizations
- Trainer and mentor for developers, designers, and accessibility professionals
- Author of accessibility strategy frameworks and organizational diagnostics
- Speaker on accessibility, human-centered systems, and workforce inclusion
Accessibility Goes Both Ways
Making technology accessible is only half the equation. The other half is helping people develop the skills and confidence to use it.
In addition to working with organizations, Real Life Access provides individualized technology training and technical support for blind and visually impaired people.
Whether you’re learning to use a screen reader, getting comfortable with your iPhone, managing documents and email, or trying to solve a frustrating technical problem, training should be built around what you actually want to accomplish.
With more than 20 years of assistive technology training experience and a lifetime of using screen readers, I provide affordable, personalized remote training and technical support for Windows PCs and iPhones.
Because accessibility isn’t just about making technology usable. It’s about helping people use it.