The Inclusive Customer Experience Research Project™ The Inclusive Customer Experience Research Project™ What types of customer, employee, or user frustrations do you hear about most often related to digital systems, websites, portals, onboarding, or workflows? * Are there specific parts of your customer or employee experience that seem to create repeated confusion, abandonment, or support needs? * Have you observed situations where people avoid or work around systems because they are difficult, frustrating, or inaccessible to use? * Which areas matter most to your organization right now? * Customer Retention Employee Retention Onboarding Experience Digital Adoption Customer Trust Operational Efficiency Support Reduction Conversion Rates Employee Engagement Other If other, please specify. Have you ever considered whether accessibility or usability barriers may be contributing to friction, disengagement, or lost opportunities? * 6. What phrases or language does your organization typically use when discussing customer or employee friction? * Would you be interested in receiving a summary of the findings from this research project? * Yes No If yes, please enter your name. If yes, please enter your Email. Submit If you are human, leave this field blank.
